Your privacy is our priority. This document explains in detail how QQDEWA collects, uses, stores, and protects your personal information as a member of Malaysia's leading digital entertainment platform.
This Privacy Policy describes QQDEWA's data protection practices and applies to all members using our platform in Malaysia. By registering for or using QQDEWA's services, you agree to the terms set out in this policy.
QQDEWA understands that your trust is our most valuable asset. As Malaysia's leading online casino platform, we manage the personal information of over 500,000 active members with full responsibility, transparency, and deep respect for each individual's privacy.
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We are committed to ensuring that every piece of information you entrust to us is handled in a manner that is fully secure, ethical, and transparent.
We never sell, rent or trade our members' personal data to any third party for marketing purposes without your explicit consent. This principle is non-negotiable and is central to how we operate.
QQDEWA only collects information that is strictly necessary to provide you with high-quality service. This information falls into several key categories:
A. Registration & Identity Information
B. Financial & Transaction Information
C. Technical & Usage Information
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Personal Identity | Account verification & KYC | 5 years after account closure |
| Financial Data | Transaction processing & audit | 7 years (legal requirement) |
| Technical Data | Security & platform improvements | 12 rolling months |
| Game Data | Dispute resolution & statistics | 2 years after last activity |
Every use of your personal data by QQDEWA has a clear and lawful purpose. We do not use your data for purposes beyond the following scope without obtaining your additional consent:
You can opt out of marketing communications at any time by updating your notification preferences in your account settings. Unsubscribing from marketing will not affect your receipt of important service communications related to your account.
QQDEWA does not share your personal information indiscriminately. Data sharing only occurs in the following limited situations, and is always subject to strict confidentiality agreements:
QQDEWA has never sold and will never sell member personal data to advertisers, data brokers, or any third party for commercial purposes. Any offer claiming to possess QQDEWA member data is fraudulent and should be reported to us immediately.
QQDEWA continuously invests in the latest security infrastructure to keep your data protected at all times. Our multi-layered protection system encompasses a range of security technologies and procedures:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role by keeping your account password secure and not sharing your login credentials with anyone.
The qqdewa platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the QQDEWA platform.
Under Malaysia's Personal Data Protection Act 2010 and QQDEWA's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request an immediate correction via your account settings or customer support.
You may request the deletion of your personal data, subject to legal retention obligations that require us to keep certain records.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You may request your data in a structured, machine-readable format for transfer to another service provider.
In certain situations, you may request that we restrict the processing of your data while a dispute or review is in progress.
QQDEWA does not retain your personal data longer than necessary for the purposes stated in this policy. Our retention periods are determined based on operational needs, legal obligations, and internal policies:
When data is no longer needed, QQDEWA carries out secure deletion procedures including irrecoverable digital data erasure and physical destruction of storage media containing sensitive data.
QQDEWA reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data protection improvements. Any changes take effect as soon as the latest version is published on the platform.
For significant changes that materially affect your privacy rights, QQDEWA will provide at least 14 days' notice before the changes take effect, via your registered email or in-platform notification. Continued use of the platform after such notice constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy page periodically to ensure you remain informed about how we protect your information. The date of the latest revision is always displayed at the top of this document.
If you have any questions, concerns, or complaints regarding how QQDEWA handles your personal data, or if you wish to exercise any of your rights as a data subject, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related inquiries within five business days. For more formal data access requests, the processing period is up to 21 business days in accordance with PDPA provisions.
If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels of the Department of Personal Data Protection.
QQDEWA's privacy policy is more than a document — it reflects how we build trust with every member through concrete actions and the latest technology.